Dedicated Merchant Support
How do I get Help?
Our customer support team is always available to help daily from 10:00 am until 9:00 pm.
Please use the below links for your requests, and we shall get back to you with a resolution within 1 business hour:
For all physical issues (Broken puck, Dead puck, install beacon.. etc.)
For all payment issues (Duplication, Failed Payment, Wrong Amount, Wrong Payment...etc.)
For all Technical/integration issues (Network Issue, ping errors, etc)
For all Beam ID and terminal ID requests or issues (Invalid/Wrong Merchant ID or Terminal ID, Terminal Key, Device ID..etc)
For any other enquires, please email us on firstname.lastname@example.org
Urgent requirements: Call us on 042093427 from 10:00 am until 6:00 pm.
I’m missing a payment - Who can I contact?
Please contact email@example.com and we will get back to you within 1 business day!
What should I do if I wanted to have SHARE in my store?
To enroll with our new MAF loyalty program SHARE, please reach out to firstname.lastname@example.org.
What changes will happen and may affect us?
Nothing will change, your dedicated support remains the same till the 30th of December 2019.
We ask you to please keep on reaching us the same way in case of any support was required to ensure the availability of BeamUAE in your stores, with no failures or technical errors that may prevent customers from using BeamUAE.
What is the notice period to terminate BeamUAE contract?
Please send your request to Merchant.email@example.com. Our specialized team will contact you back within 24 hours, to advice you with all the details required.
Meanwhile, kindly ensure Beam devices are available for our customers’ use during the agreed-on notice period.