• Stores are not accepting my payment with BeamUAE anymore?

      All our partnered stores should be allowing you to pay by BeamUAE normally till the 30th of December 2019, please always contact your Beam support immediately for such incidents and we shall be taking necessary actions.

    • I haven't received my verification text to verify my registered credit card!

      Card Verification allows you to Beam freely and enjoy paying with your rewards!

      If you haven't received your verification text, there is a chance that transaction messages isn't enabled by your bank, in that case you may check your emails to get the verification amount.

      Alternatively, please contact your bank to know the latest amount charged on your card by Beam*

      * Please note that Beam reserves amount for verification purposes and returns it within maximum 24hrs.

    • I have been charged extra! How do I get refunded?

      Double charged? Charged in excess?

      Don't worry, just retain a receipt of the transaction amount or a snippet of the online bank statement. Contact us via support@beamuae.app or reach us via live chat with the required details and we will get back to you!

      Refund may take up to 10 working days based on your bank.

    • I couldn't link my card, Am I doing something wrong?

      Nothing wrong, please ensure the following points:

      • Card details have been entered correctly and the card is still valid.
      • Debit/credit card powered by Visa/Mastercard.
      • Please consider contacting your bank to ensure your card is authorized ** for online transactions or try linking another card.

      ** Some banks such as ADCB and ADIB do not permit debit cards to be used for online transactions. Unfortunately, this means that some cards cannot be linked to your Beam account :(

    • Tap and Go!

      Beam terminals are still at store counters across UAE including Fashion stores, Supermarkets, Cafes, Restaurants as well as Pharmacies ;)

      How to beam?

      When you are at the checkout simply follow the below steps!

      1. Tell the cashier you’re paying with Beam
      2. Tap your phone on the Beam terminal at the bottom of the page
      3. Once the payment is confirmed, you’re done!

       

    • How will I get my receipts after a purchase?

      Your receipts will be automatically stored in the app. You may also view rewards redeemed for this purchase. 

      Go to My Account > Wallet > Receipts to view all receipts.