• How can I earn my first Beam reward?

      We give you AED 10 if you're new to Beam when you enter a friend's promo code or the promo code BEAMUAE.

      Make sure you don't already have a Beam account and get Beaming!

      The code BEAMUAE or a friend's promo code can only be used in the first 60 days of the account's creation.

    • My rewards weren't transferred after downloading BeamUAE app! what can I do?

      Your existing rewards will be moved to the new Beam UAE app once you consent to transfer your account from the previous app.

      You can download the new app from the Google Play Store (Android) or App Store (iOS) in order to Beam.

      We just have to follow two simple steps:

      • Uninstall the new Beam UAE app
      • Go to your old app to consent and transfer your data (the steps are here for easy reference)

      If you're logged into the Beam UAE app and your rewards weren't transferred, there's a chance that you've created a new account.

      Alternatively, reach out to us on live chat directly from the app or on support@beamuae.app and we'll help you out :)

      We are available for you everyday from 7am to 11pm :)


    • How do I consent and transfer my data Beam UAE app?

      In order to transfer your data (rewards and transaction history) to the new Beam UAE app, please follow these steps:

      1. Open the old Beam Wallet app and click on the purple 'Install the new App' banner
      2. Click the 'Consent and transfer data' to agree to transfer your data
      3. Install 'Beam UAE' app from your mobile phone app store
      4. Launch the new App and log in
      5. A 'waiting' message will display ('Hold on tight while we transfer your data')
      6. Please link and verify your payment card(s)

      You're ready to Beam! :)

    • Can I redeem my rewards in conjunction with another voucher/offer?

      This is up to the brand/store policy.

    • Can I redeem my rewards if the item I am buying is discounted?

      Yes, you can.

    • Can my rewards expire?

      Generally, no.

      Partner campaigns, however, are temporary in nature and deadlines do apply. These are stated under Terms and Conditions.

      If there are no transactions made for a continuous period of 90 days before September 2017, the rewards in the account would have expired due to inactivity.