• Are my card details protected?

      Yes. Your card number is never stored in the app or your phone. Beam is 100% PCI-DSS compliant, the international standard for handling credit card data. This ensures that no one (merchants included) will be able to access your card information from the Beam app.

    • Is paying with Beam safe?

      Paying with Beam on your phone is more secure than conventional card payments. Unlike cards which can be used by a stranger, a Beam PIN known only to you is needed before you can pay with the app.

      Here are the top 3 things to know about our secure payments:

      • Your card number is NEVER stored in the app or your phone.
      • Your card details are NEVER sent to merchants.
      • Your transactions are protected by a personal PIN known only to you.

      For example, in the past at a petrol station, you’d have handed over your card and PIN to an attendant at ENOC. With Beam, you can now pay for petrol in the comforts of your vehicle knowing your account details are safe.

    • There is a problem with your account!!

      Your account is highly secured, so If you are seeing "There is a problem with your account", it means that our fraud team has detected a possible threat!

      When this happens the app will alert you that there is a problem and Transaction limits will then be applied on beam transactions.

      If you believe that was in error, please reach out to us with the following data:

      1. The email or phone number ID for the account you would like to keep using
      2. A copy of your passport, national ID card or driving license
      3. A photo of the credit card linked to your account

      Once all details are received our fraud department will return back to normal based on their investigation, with an explanation as to ensure our Beamer's account is always secured and safe!

       

    • What if my phone got lost or stolen?

      Rest assured Beamer, we are here to make your life easier.

      All sensitive data, including credit card details, is encrypted and secured in the cloud. No sensitive data is ever stored in your phone nor can be viewed.

      Contact us immediately to deactivate your account and ensure you are completely safe!

      Also, All BEAM transactions require verifications "As long as Express BEAM is off", Meaning no one can use the application except if verified.