Dedicated Merchant Support

    • How do I get Help?

      Our customer support team is always available to help daily from 9:00 am until 12:00 am.

      Please use the below links for your requests, and we shall get back to you with a resolution within 1 business hour:

      For all physical issues (Broken puck, Dead puck, install beacon.. etc.)

      For all payment issues (Duplication, Failed Payment, Wrong Amount, Wrong Payment...etc.)

      For all Technical/integration issues (Network Issue, ping errors, etc)

      For all Beam ID and terminal ID requests or issues (Invalid/Wrong Merchant ID or Terminal ID, Terminal Key, Device ID..etc)


      For any other enquires, please email us on  

      Urgent requirements: Call us on 042093427 from 10:00 am until 6:00 pm.