I haven't received my verification text to verify my registered credit card!
Card Verification allows you to Beam freely and enjoy paying with your rewards!
If you haven't received your verification text, there is a chance that transaction messages isn't enabled by your bank, in that case you may check your emails to get the verification amount.
Alternatively, please contact your bank to know the latest amount charged on your card by Beam*
* Please note that Beam reserves amount for verification purposes and returns it within maximum 24hrs.
I have been charged extra! How do I get refunded?
Double charged? Charged in excess?
Don't worry, just retain a receipt of the transaction amount or a snippet of the online bank statement. Contact us via email@example.com or reach us via live chat with the required details and we will get back to you!
Refund takes up to 10 working days depends on your Bank*|
I couldn't link my card, Am I doing something wrong?
Please ensure that all your card details have been entered correctly and the card is still valid.
Please ensure using a debit/credit card powered by Visa/Mastercard.
If you are still experiencing issues, please consider contacting your bank to ensure your card is authorised for online transactions or try linking another card.
Some banks such as ADCB and ADIB do not permit debit cards to be used for online transactions. Unfortunately, this means that some cards cannot be linked to your Beam account :(
I forgot my PIN! What do I do?
It happens to the best of us, don’t worry Beamer :)
Resetting your PIN is easy. Simply tap “FORGOT PIN?” from “Enter your Beam PIN” screen and follow the steps.
Alternatively, we are available for your support and happy to help you 7 days a week from 7am to 11pm!
Chat with us or email us on firstname.lastname@example.org.
My rewards weren't transferred after downloading BeamUAE app! what can I do?
Your existing rewards will be moved to the new BeamUAE app once you consent to transfer your account from the previous app.
We just have to follow two simple steps:
- Uninstall the new BeamUAE app
- Go to your old app to consent and transfer your data (the steps are here for easy reference)
If you're logged into the BeamUAE app and your rewards weren't transferred, there's a chance that you've created a new account.
Alternatively, reach out to us on live chat directly from the app or on email@example.com and we'll help you out :)
We are available for you everyday from 7am to 11pm :)
How do I consent and transfer my data BeamUAE app?
In order to transfer your data (rewards and transaction history) to the new BeamUAE app, please follow these steps:
- Open the old Beam Wallet app and click on the purple 'Install the new App' banner
- Click the 'Consent and transfer data' to agree to transfer your data
- Install 'BeamUAE' app from your mobile phone app store
- Launch the new App and log in
- A 'waiting' message will display ('Hold on tight while we transfer your data')
- Please link and verify your payment card(s)
You're ready to Beam! :)
Can I redeem my rewards in conjunction with another voucher/offer?
This is up to the brand/store policy.
Can I redeem my rewards if the item I am buying is discounted?
Yes, you can.
Can my rewards expire?
Partner campaigns, however, are temporary in nature and deadlines do apply. These are stated under Terms and Conditions.
If there are no transactions made for a continuous period of 90 days before September 2020, the rewards in the account would have expired due to inactivity.
Are my card details protected?
Yes. Your card number is never stored in the app or your phone. Beam is 100% PCI-DSS compliant, the international standard for handling credit card data. This ensures that no one (merchants included) will be able to access your card information from the Beam app.
Is paying with BeamUAE safe?
Paying with Beam on your phone is more secure than conventional card payments. Unlike cards which can be used by a stranger, a Beam PIN known only to you is needed before you can pay with the app.
Here are the top 3 things to know about our secure payments:
- Your card number is NEVER stored in the app or your phone.
- Your card details are NEVER sent to merchants.
- Your transactions are protected by a personal PIN known only to you.
For example, in the past at a petrol station, you’d have handed over your card and PIN to an attendant at ENOC. With Beam, you can now pay for petrol in the comforts of your vehicle knowing your account details are safe.
There is a problem with your account!!
Your account is highly secured, so If you are seeing "There is a problem with your account", it means that our fraud team has detected a possible threat!
When this happens the app will alert you that there is a problem and Transaction limits will then be applied on beam transactions.
If you believe that was in error, please reach out to us with the following data:
- The email or phone number ID for the account you would like to keep using
- A copy of your passport, national ID card or driving license
- A photo of the credit card linked to your account
Once all details are received our fraud department will return back to normal based on their investigation, with an explanation as to ensure our Beamer's account is always secured and safe!
What if my phone got lost or stolen?
Rest assured Beamer, we are here to make your life easier.
All sensitive data, including credit card details, is encrypted and secured in the cloud. No sensitive data is ever stored in your phone nor can be viewed.
Contact us immediately to deactivate your account and ensure you are completely safe!
Also, All BEAM transactions require verifications "As long as Express BEAM is off", Meaning no one can use the application except if verified.