Let's get started!

    • Setup my Beam account :)

      We're simple and easy to use!

      Download BEAMUAE for iPhone and Android via the App Store or Google Play.

      Fill in your details to create an account with your email address or phone number.

      Link a credit, debit or prepaid card powered by Visa or MasterCard.

      Verify your card and get Beaming!

    • Your Beam account setup is done? Now what?!

      Your account is verified successfully? 

      You are one step closer, all what you need to do now is go to your account settings and create your pin number. (unless your BEAM express is switched on)

      All done? Guess what! It's time to Beam ;)

      1. Locate your favourite beam partner store.
      2. When you are ready to pay, simply open the application.
      3. Click on the beam logo at the bottom of the page.
      4. Enter your pin number.
      5. Enable your Bluetooth.

      That's it! Successful payment made, instant rewards received ;)

      Happy Beaming! 

    • Can I create an account for my friends/family?

      Beam works best when you have a single account with a unique payment profile and mobile device. Creating multiple accounts prevents you from earning rewards.

      In case this is done unintentionally, reach out to us immediately so we can ensure there are no restrictions on the rewards you earn in the future.

    Link a card

    • How do I link a card?

      Linking a card is really easy!

      1. Go to your account on BEAMuae app
      2. Click on my cards
      3. Scan a credit or debit card which is powered by VISA or MasterCard.
      4. Beam will test the card to ensure you will have a successful happy experience by reserving a small amount, which will show in a bank transaction text!/e-mail immediately!" this amount is only for verification and will return back to your bank account within 24 hrs"
      5. Enter amount into the number pad (in AED).

      And you are all set! Happy Beaming ;)

    • How do I remove a card?

      You can remove or unlink a card at any time.

      iOS: My Account > Wallet > Payment methods > Swipe left on the card to remove.
      Android: My Account > Wallet > My cards > Long tap the card in the app to remove your card.

    Verify Email and Registered Card

    • Why do I need to confirm my email?

      We are very concerned about our customer's security, adding an email address ensures that no one else will be able to use it for creating a BEAM account.

      it's also an important step to help us always provide you with an effective support, whether with your account, transactions, rewards or even customize and personalise your BEAM experience ;)

    • How do I confirm my email?

      Depending on how you signed up, you will receive an email or SMS as soon as you’ve created an account with us. Confirm via email or use the SMS code, and you’re all set.

    • Why verify my card?

      This is an important step as it lets us know your card belongs to you. Your card is marked as verified once you enter the amount of a small charge as it appears on your bank statement.

      Once the card is verified we refund the amount back to your card.

    • How do I verify my card?
      1. Open BEAMuae app, and make sure you are successfully logged in.
      2. Go to My Account - top right of the home screen.
      3.  if you haven't linked a card, please click here Link a card
      4. if you have already linked your card, then please tap the card you'd like to verify.
      5. Beam will test the card to ensure you will have a successful happy experience by reserving a small amount, which will show in a bank transaction text!/e-mail immediately!" this amount is only for verification and will return back to your bank account within 24 hrs"
      6. Enter amount into the number pad (in AED).

      Now you are ready to BEAM, EARN and USE your rewards happily! :)

       

    • I want to use Beam ASAP. Can I skip verifying my card ?

      Yes, you can. As long as you’ve linked a valid card, you can get your shopping on ASAP.

      Just remember to confirm your card later on, to be able to use your BEAM rewards.

      As a safety precaution, transaction limits apply before completing verification.

    Notifications

    • What are notifications for?

      Notifications or push messages point you to rewards all around you.

      We will always let you know when we are anywhere around you, simply we want you to make the most out of your Beam experience!

      we may also notify you when we have made any updates to make your experience even more fabulous!

    • How do I turn on notifications?

      In the app, tap the Screenshot_20180730-110252_Beam.jpg icon on the home screen > Settings > Notifications to turn on Notifications.