Questions? We have answers.

    How do I get Help?

    Our customer support team is always available to help daily from 10:00 am until 9:00 pm.

    Please use the below links for your requests, and we shall get back to you with a resolution within 1 business hour:

    For all physical issues (Broken puck, Dead puck, install beacon.. etc.)

    https://bit.ly/opsvisit

    For all payment issues (Duplication, Failed Payment, Wrong Amount, Wrong Payment...etc.)

    https://bit.ly/beampay

    For all Technical/integration issues (Network Issue, ping errors, etc)

    https://bit.ly/beamerror

    For all Beam ID and terminal ID requests or issues (Invalid/Wrong Merchant ID or Terminal ID, Terminal Key, Device ID..etc)

    https://bit.ly/beamid

     

    For any other enquires, please email us on merchant.support@beamuae.app  

    Urgent requirements: Call us on 042093427 from 10:00 am until 6:00 pm.

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