Questions? We have answers.

    There is a problem with your account!!

    Your account is highly secured, so If you are seeing "There is a problem with your account", it means that our fraud team has detected a possible threat!

    When this happens the app will alert you that there is a problem and Transaction limits will then be applied on beam transactions.

    If you believe that was in error, please reach out to us with the following data:

    1. The email or phone number ID for the account you would like to keep using
    2. A copy of your passport, national ID card or driving license
    3. A photo of the credit card linked to your account

    Once all details are received our fraud department will return back to normal based on their investigation, with an explanation as to ensure our Beamer's account is always secured and safe!


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