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What’s happening to BeamUAE?
BeamUAE used to be your famous rewarding mobile application and wallet app,now it's about time for Beam to move to its next big step focusing more on our area of strength as a payment solution, supporting businesses on their online and electronic payments.
Accordingly, Beam will no longer be available for our valued customers as a rewarding payment application but you can still pay with your rewards at any of your favorite stores which has BeamUAE by the 30th of December 2019.
To make sure you still ear rewards while transacting you may download the new Majid AL Futtaim dedicated loyalty application, SHARE; which will also give you a rewarding experience in all Majid Al Futtaim malls.
You will still be able to use Beam technology by paying using SHARE wallet.
To learn more, please contact 800SHARE.
What is SHARE?
SHARE is the new Majid Al Futtaim lifestyle rewards application, which allows our customers to earn and spend points across all the different brands within MAF Family. You’ll be able to earn and redeem points across all Majid Al Futtaim brands including Carrefour, VOX Cinemas, Ski Dubai, Magic Planet, LEGO and more. SHARE also works in all 2,300 Majid Al Futtaim stores shopping malls.
For more information:
Will I earn rewards when I use BeamUAE?
You can still enjoy rewards in stores where Beam Beacon is available yet with a SHARE logo added to it. This will be valid only till the 31st of December.
Will I lose the rewards I have right now?
No, we can never take your rewards from you! You will still enjoy spending them.
You have all the coming days to enjoy redeeming your rewards till the 30th of December 2019, to enjoy spending your rewards at all our supported stores.
Can you transfer my BeamUAE rewards to SHARE application?
Since BeamUAE stores are all active and ready to accept your payments by card and rewards, we would highly advice you to use your rewards using BeamUAE application, also to make the benefit of our existing 2500 store!
What are my limits using Beam?
Absolutely, no limits as long as you are not using BeamUAE for any commercial purposes.
BeamUAE was designed to be your personal wallet, do your spendings and earn your rewards.
Make sure to link your card details only on your one account, keep using BeamUAE for your own personal purchases and you should be good to go! so simple ;)
Stores are not accepting my payment with BeamUAE anymore?
All our partnered stores should be allowing you to pay by BeamUAE normally till the 30th of December 2019, please always contact your Beam support immediately for such incidents and we shall be taking necessary actions.
I haven't received my verification text to verify my registered credit card!
Card Verification allows you to Beam freely and enjoy paying with your rewards!
If you haven't received your verification text, there is a chance that transaction messages isn't enabled by your bank, in that case you may check your emails to get the verification amount.
Alternatively, please contact your bank to know the latest amount charged on your card by Beam*
* Please note that Beam reserves amount for verification purposes and returns it within maximum 24hrs.
I have been charged extra! How do I get refunded?
Double charged? Charged in excess?
Don't worry, just retain a receipt of the transaction amount or a snippet of the online bank statement. Contact us via email@example.com or reach us via live chat with the required details and we will get back to you!
Refund may take up to 10 working days based on your bank.
I couldn't link my card, Am I doing something wrong?
Nothing wrong, please ensure the following points:
- Card details have been entered correctly and the card is still valid.
- Debit/credit card powered by Visa/Mastercard.
- Please consider contacting your bank to ensure your card is authorized ** for online transactions or try linking another card.
** Some banks such as ADCB and ADIB do not permit debit cards to be used for online transactions. Unfortunately, this means that some cards cannot be linked to your Beam account :(
Tap and Go!
Beam terminals are still at store counters across UAE including Fashion stores, Supermarkets, Cafes, Restaurants as well as Pharmacies ;)
How to beam?
When you are at the checkout simply follow the below steps!
- Tell the cashier you’re paying with Beam
- Tap your phone on the Beam terminal at the bottom of the page
- Once the payment is confirmed, you’re done!
Are my card details protected?
Yes. Your card number is never stored in the app or your phone. Beam is 100% PCI-DSS compliant, the international standard for handling credit card data. This ensures that no one (merchants included) will be able to access your card information from the Beam app.
There is a problem with your account!!
Your account is highly secured, so If you are seeing "There is a problem with your account", it means that our fraud team has detected a possible threat!
Why? Please check the possible reasons below:
- Your credit card could be linked on more than one account.
- Your account has been used for commercial use.
- You have more than one account for your personal use.
- There has been a misuse activity with promotions and rewards.
if you believe it's none of those reasons, please reach out to us confirming that above reasons do not apply to your account.
Once all details are received our fraud department will return back to normal based on their investigation, with an explanation as to ensure our Beamer's account is always secured and safe!
How do I get Help?
Our customer support team is always available to help daily from 10:00 am until 9:00 pm.
Please use the below links for your requests, and we shall get back to you with a resolution within 1 business hour:
For all physical issues (Broken puck, Dead puck, install beacon.. etc.)
For all payment issues (Duplication, Failed Payment, Wrong Amount, Wrong Payment...etc.)
For all Technical/integration issues (Network Issue, ping errors, etc)
For all Beam ID and terminal ID requests or issues (Invalid/Wrong Merchant ID or Terminal ID, Terminal Key, Device ID..etc)
For any other enquires, please email us on firstname.lastname@example.org
Urgent requirements: Call us on 042093427 from 10:00 am until 6:00 pm.
I’m missing a payment - Who can I contact?
Please contact email@example.com and we will get back to you within 1 business day!
What should I do if I wanted to have SHARE in my store?
To enroll with our new MAF loyalty program SHARE, please reach out to firstname.lastname@example.org.
What changes will happen and may affect us?
Nothing will change, your dedicated support remains the same till the 30th of December 2019.
We ask you to please keep on reaching us the same way in case of any support was required to ensure the availability of BeamUAE in your stores, with no failures or technical errors that may prevent customers from using BeamUAE.
What is the notice period to terminate BeamUAE contract?
Please send your request to Merchant.email@example.com. Our specialized team will contact you back within 24 hours, to advice you with all the details required.
Meanwhile, kindly ensure Beam devices are available for our customers’ use during the agreed-on notice period.